HOW TO BUY
How do I proceed with the purchase?
Once you have added the products to your cart, you can proceed with the purchase as a registered user or as a guest and make the payment using the methods provided.
Has my order been registered?
After placing your order you will receive a confirmation email to the address associated with your purchase. If the email is incorrect, this notification cannot be redirected to the correct address.
In case of unavailability of the purchased products, we will send the available ones. The cost of the unavailable items will be refunded.
How can I check the status of my order?
Registered users will be able to check the status of their order through their personal area.
If you place an order as a guest, you can monitor it via the “ORDER STATUS” section at the bottom of our Homepage.
I forgot to apply a discount code. Is it possible to add it later?
Once placed, the order cannot be modified, so the discount cannot be applied later. We invite you to use it for your next purchase.
Can I exchange the item I ordered for a different size or model?
It is possible to change sizes, colors, etc. once the order has been placed. You can request the change of the item, if still in the process of being processed, by contacting us at the landline number 081 82 10 457 or at customer care Whatsapp 349 32 54 705, indicating the order code.
Can I add another item to my order?
It is not possible to modify orders once they have been placed. If you wish, you can place a new order.
Can I cancel my order?
Once placed, the order cannot be cancelled. We remind you that you have the possibility to return the purchased items.
Can I ask for an invoice for my order?
You can request an invoice by entering your tax code and all other data necessary for invoicing. You can choose to enter data other than delivery data by indicating the invoice address different from the shipping address.
Entering an Italian tax code is essential for issuing an invoice. Without this data it is not possible to issue it.
Can I change the delivery address?
In this case, we invite you to contact our Customer Care service to verify this possibility. We inform you that, if it were possible, this procedure could cause a delay in delivery.