HOW TO BUY
How do I proceed with the purchase?
Once you have added the products to your cart, you can proceed with the purchase as a registered user or as a guest and make the payment using the provided methods.
Has my order been registered?
After placing your order you will receive a confirmation email to the address associated with your purchase. In the event of an incorrect email, this notification cannot be redirected to the correct address.
In the event of unavailability of the purchased products, we will send the available ones. The cost of unavailable items will be refunded.
How can I check the status of my order?
Registered users will be able to check the status of the order via their personal area.
In case of an order placed as a guest, however, it will be possible to monitor it via the "ORDER STATUS" section at the bottom to our Homepage.
I forgot to apply a discount code. Is it possible to add it later?
Once entered, the order cannot be modified so the discount cannot be applied subsequently. We invite you to use it for your next purchase.
Can I replace the item I ordered with a different size or different model?
It is possible to change sizes, colors etc. once the order has been placed. You can request an exchange of the item, if it is still being processed, by contacting us on the landline number 081 82 10 457 or customer care Whatsapp 349 32 54 705, indicating the order code.
Can I add another item to my order?
It is not possible to modify orders once placed. If you wish, you can place a new order.
Can I cancel my order?
Once placed, the order cannot be cancelled. We remind you that you have the possibility to return the items purchased.
Can I request an invoice for my order?
You can request an invoice by entering your tax code and all the other data necessary for invoicing. You can choose to enter data other than the delivery data by indicating the invoice address different from the shipping address.
The entry of an Italian tax code is essential for issuing an invoice. Without this data it is not possible to issue it.
Can I change the delivery address?
In this case we invite you to contact our Customer Care service to verify this possibility. We inform you that, if it were possible, this procedure could cause delay in delivery.