COVID-19 EMERGENCY - DELAYED SHIPMENTS
It is important for us to keep our promise, but due to the ongoing health emergency delivery times may be longer than expected.
How much does shipping cost?
Standard shipping costs cost € 5, with the exception of orders over € 100, for which shipping is free. However, free shipping may vary during promotional periods.
Do you ship outside Italy?
We deliver all over the world.
When will I receive my package?
Caracciolo Group guarantees delivery within 3/5 working days * for orders placed from Monday to Friday before 15:00. For the islands, delivery may take an additional day. Delivery may be delayed during "Promo" periods.
Deliveries are made during office hours from Monday to Friday.
The courier will make 3 delivery attempts. After two delivery attempts, the package will be sent to our warehouse **.
In the presence of a non-delivery notice, contact GLS at the reference office.
We recommend choosing an address at which it can be easily found. It will not be possible to change the address after the order has been completed.
All orders are processed automatically and we are unable to change shipping and delivery times. It is not possible to indicate the delivery time. The courier makes deliveries from Monday to Friday during office hours.
* We would like to inform you that delivery may be subject to further delays in promotional periods.
** We would like to clarify that, in this case, the shipping costs will be borne by the customer.
Has my order been shipped?
After sending your package we will send you the confirmation by email with the tracking number of our courier.
How do I behave in the event of a damaged package?
In the event that the courier delivers a package that is damaged, wet or open, please accept it only with reservation, specifying on the waybill before signing the reasons for the reservation (e.g. open package, wet package ...).
We then invite you to send a report to our dedicated address: firstname.lastname@example.org
Can you ship multiple orders in a single shipment?
If you complete your order and later buy other items online, you should be aware that these are different orders that cannot be merged. You will have to bear the shipping costs of both.
Which courier will my order be shipped with?Your order will be shipped with GLS or DHL.