How do I proceed with the purchase?
Once the products have been added to the cart, you can proceed with the purchase as a registered user or as a guest and make the payment using the methods provided.
Has my order been registered?
After placing the order, you will receive a confirmation email to the address associated with your purchase. In the event of an incorrect email, this notification cannot be redirected to the correct address.
In the event of unavailability of the purchased products, we will send the available ones. The cost of unavailable items will be refunded.
How can I check the status of my order?
Registered users will be able to check the status of the order through their personal area.
In the case of an order placed as a guest, however, it will be possible to monitor it via the "ORDER STATUS" section at the bottom to our Homepage.
I forgot to apply a discount code. Is it possible to add it later?
Once the order has been entered, it cannot be changed, so the discount cannot be applied later. We invite you to use it for your next purchase.
Can I replace the item I ordered with a different size or model?
It is possible to change sizes, colors, etc. once the order is placed. You can request the change of the item, if still in the processing phase, by contacting us at the landline number 081 82 10 457 or at Whatsapp customer care 349 32 54 705, indicating the order code.
Can I add another item to my order?
It is not possible to change orders once they have been placed. If you wish, you can place a new order.
Can I cancel my order?
Once the order has been placed, it cannot be canceled. We remind you that you have the possibility to return the purchased items.
Can I ask for an invoice for my order?
It is possible to request an invoice by entering your tax code and all other data necessary for billing. You can choose to enter data other than the delivery data by indicating the invoice address other than the shipping address.
The insertion of an Italian tax code is essential for issuing an invoice. Without this data it is not possible to issue it.
Can I change the delivery address?
In this case, please contact our Customer Care service to verify this possibility. We inform you that, if it were possible, this procedure could cause delay in delivery.